Returns, Refunds, Cancellations and Exchanges

We will be happy to return or refund an order if you have received wrong or expired products. You can also raise a replace or refund request in case of damaged or missing products. Please follow the below instructions for the same.

Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s). In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

Please raise a request here with order and contact details.

Step 2 – Give us 2 working days to review your return request.

Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse standard courier charges, in your Napa wallet.

Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.


Under what conditions can I return/ replace my product?

Under what conditions return/ replacement requests will not be accepted?

How are returns processed?

Can I cancel my order?

How will I receive the refund for my cancelled or returned product?

How long does it take to receive a refund for a cancelled order or returned product?

Can I return part of my order?