Returns, Refunds, Cancellations and Exchanges
We will be happy to return or refund an order if you have received wrong or expired products. You can also raise a replace or refund request in case of damaged or missing products. Please follow the below instructions for the same.
Step 1 – Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s). In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Please raise a request here with order and contact details.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse standard courier charges, in your Napa wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.