Shipping & Delivery Policy

  • Standard delivery is free for all orders above Rs. 399.
  • The estimated delivery time is between 5-7 working days, depending on the delivery address.
  • For orders containing multiple products, delivery may be made in multiple shipments.
  • Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page.
  • The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control.
  • In the event, the company is unable to deliver the product within the estimated delivery date due to any reason, you will be notified by e-mail of the reason for such delay.
  • You will have the right either to cancel the ordered product or wait for the product to be delivered.
  • Please note that your order will be cancelled due to: (i) unavailability of the product ordered; or (ii) at your instructions, in the event of failure to deliver the product on the expected time of delivery by our delivery partners.
  • You may track your order with the tracking number in your dispatch confirmation email.
  • Orders may also be tracked, by clicking the ‘Your orders’ option on your My Accounts page.
  • The order status can be tracked after 24 hours from the time of dispatch.

FAQs

Can I modify my address and phone number after placing the order?

How do I cancel my order?

How can I replace my items?

What is the expected time period for a refund to be successful?

How do I use the Napa wallet?

How do I redeem my cash back?

Do you ship internationally?